Faq - Rio Las Vegas

What important information should I be aware of prior to attending Rio shows?

Weapons of any kind are strictly prohibited

No Cameras/Audio/Video

No Smoking or Vaping

No Outside Food or Drink

Digital, Copies and/or photos of a Photo ID is NOT accepted

All guests and their belongings are subject to security screening prior to entry.

The venue reserves the right to implement security procedures designed to protect the experience for our customers.

How do I request sign language (ASL) interpreter services?

Please email rioboxoffice@riolasvegas.com and provide at least 48-hour notice prior to desired show date.

How do I purchase accessible tickets?

Accessible tickets are available for purchase online or at the box office. For further assistance, please email rioboxoffice@riolasvegas.com.

Would I be able to pick up tickets that are not under my name?

No, only the original purchaser must be present and provide valid physical photo ID.

What if I booked the wrong show date/time, will I be able to exchange my ticket?

Please email rioboxoffice@riolasvegas.com to inquire about options for changing the show date/time.

What if I am unable to attend the show? Will I be able to receive a refund?

Tickets are non-refundable, however there is an option to attend the show for a future show date. Please email rioboxoffice@riolasvegas.com for further information.

Does Rio serve food in the showrooms?

All venues serve light snacks. Comedy Cellar offers a limited menu of pub style food. Marriage Can Be Murder and Faaabulous offers a full meal.

Comedy Cellar, Faaabulous, and Marriage Can Be Murder have servers, while other venues include a walk up bar for guests 21 years of age and over.

What is Rio’s age requirements for shows?

Age requirements vary by show. Please visit your desired show’s web page for more information.

https://www.riolasvegas.com/entertainment

Recommended for ages 3 and up. All patrons must have a ticket, regardless of age. Infants under 1 year old can be held on the lap of a paying ticket holder.

Do you accept cash as payment at the box office?

No, we are a cashless outlet and only accept credit cards as a form of payment.

Apple pay is also accepted.

What are the box office hours?

The WOW box office is open daily – 4:00pm-10:00pm (subject to change)

The Penn & Teller box office is open from 7:00pm-8:30pm on Penn & Teller performance nights.

Where is the box office located?

The WOW box office is located in the Masquerade casino in front of the WOW showroom.

The Penn & Teller box office is located in front of the Penn & Teller theater.

How do I access my Rio Rewards account?

To access your Rio Rewards account, please ensure that your account has been previously registered on the website. If you are unable to log in, select the ‘Forgot Password’ option to reset your password and regain access to your account.

What is the status of my reservation?

To check the status of your reservation, please contact the source through which the booking was made. If your reservation was made through a third-party provider, you will need to reach out to that provider directly for assistance. For reservations booked directly through the Rio Las Vegas website, you can view and manage your reservation online by entering your last name and confirmation number in the designated fields.

Can I opt out of my housekeeping services during my stay?

Yes! If you prefer to opt out of housekeeping during your stay, simply place the “Do Not Disturb” sign on your door and your room will be skipped.

What is the address of Rio Hotel and Casino?

3700 W. Flamingo Road, Las Vegas, NV 89103
Click here for the Google Maps location

Is parking free at Rio?

Yes! Self-parking is complimentary and located directly on site. There is also free RV, bus, and truck parking for registered hotel guests. Oversized parking is available on Twain & Polaris, north of the resort. Guests will need to inform a front desk agent for oversized vehicle parking.

How do I opt-out of receiving marketing communications or targeted online advertising?

If you wish to opt-out, please complete either a US Privacy Request, an EU Privacy Request, or click here to view our privacy policy.

How do I access my Rio Rewards account?

To access your Rio Rewards account, please ensure that your account has been previously registered on the website. If you are unable to log in, select the ‘Forgot Password’ option to reset your password and regain access to your account.

How can I request my win/loss statement?

Casino players can request a win/loss statement by emailing casinocagesupervisors@riolasvegas.com. Please include your full name and any relevant account information to help our team process your request.

How do I check my Rio Rewards points balance?

You can check your Rio Rewards points balance anytime by visiting a Rio Rewards kiosk located throughout the casino, speaking with a Rio Rewards representative at the Player Services desk located at the casino cashier, or by logging into your account on the Rio Rewards section of riolasvegas.com. Your balance will show the points you’ve earned and any available rewards.

Click here to be directed to the Rio Rewards login page.

Do you need an invitation to play in the Rio Baccarat Room?

No, everyone is welcome to play in Rio’s new Baccarat Room.

Does Rio offer special events for Rio Rewards members?

Yes! Rio hosts a number of special events for Rio Rewards members, in addition to great weekly giveaways and slot tournaments.

Does Rio match tiers to other loyalty programs?

During designated promotional periods, a Rio Rewards representative may match your loyalty program tier from select Las Vegas casinos. Physical loyalty card, printed offer and/or loyalty app may be required for verification. Terms and conditions apply, and management reserves all rights.

Does Rio match offers from other loyalty programs?

Rio may extend offer matches to our guests in order to experience our new loyalty program and renovated Ipanema Tower rooms. To request an offer match, forward emails with offer information from other Las Vegas casinos, resorts and hotels, along with desired stay dates to matchtheoffer@riolasvegas.com. An offer match is not guaranteed, and official rules can be found at the Rio Rewards desk.

What are the benefits of the Rio Rewards loyalty program?

The Rio Rewards loyalty program recognizes both gaming and non-gaming spend. Points can be earned at slots, table games, and around the resort in non-gaming areas such as food and beverage, at varied earning rates. A point is worth a penny and points are earned fast! More details of the loyalty program can be found here.

Can I smoke in the casino?

Yes. Smoking and vaping are allowed in most areas of the casino.

What are the table game hours at Rio?

Table games are available 24 hours a day, seven days a week.

Do I need a rewards card to play?

No, but signing up for Rio Rewards is free and unlocks exclusive perks. You can pre-register for Rio Rewards online or sign up at the Rewards Desk when you arrive.

What fees are associated with my reservation?

Please refer to your hotel confirmation email for a detailed breakdown of the fees associated with your reservation. Rio Las Vegas charges a mandatory $50 + tax Resort Fee per night. Additional details regarding applicable fees can be found in your confirmation email.

Where is my deposit refund?

Incidental deposits are authorized at the time of check-in and released upon checkout. For credit or debit cards, the release typically takes 3–7 business days, depending on your financial institution. International credit or debit cards may take up to 30 days to reflect the release, subject to your bank’s processing timelines.

What is the status of my reservation?

To check the status of your reservation, please contact the source through which the booking was made. If your reservation was made through a third-party provider, you will need to reach out to that provider directly for assistance. For reservations booked directly through the Rio Las Vegas website, you can view and manage your reservation online by entering your last name and confirmation number in the designated fields.

Can I opt out of my housekeeping services during my stay?

Yes! If you prefer to opt out of housekeeping during your stay, simply place the “Do Not Disturb” sign on your door and your room will be skipped.

Can I rent a scooter or wheelchair at Rio?

Yes! Scooters and wheelchairs are available to rent for a fee. Guests can visit the Bell Desk between 8:00 AM and 12:00 AM to arrange a rental, or reserve one in advance online here.

Where is the best view of the Las Vegas Strip from Rio?

The view from Rio’s oversized hotel rooms is well worth the upgrade to a high-floor, strip-view room or suite. Non-hotel guests say the view from High Steaks Vegas and VooDoo Lounge is breathtaking and unforgettable.

Does Rio accept cash at the front desk?

Rio does not accept cash at check-in or check-out for payments or incidentals. All charges must be processed via credit card.

May I request late check out?

Late checkout can be requested on the day of departure for an additional fee and is based on availability. Speak with a front desk agent for more information.

Are pets allowed at Rio?

Yes, Rio is pet friendly. Dogs that weigh 50 lbs or less are allowed, up to 2 dogs maximum.

Rio’s Pet Fee is $150 per night, per dog.

A registration form is required at time of check in.

Do I need a room key to access the pool?

Yes. Hotel guests must scan their room key for pool access.

Does Rio offer laundry services?

Yes. Laundry services are available from the Bell Desk upon request for a small additional fee.

Press Only, Dry Clean & Press are available for both men’s and women’s garments. Pick up by 8:00 AM and returned same-day.

6-Hour Express Service is available – garments must be picked up by 11:00 AM and a $75 surcharge applies.

Will my deposit be refunded if I cancel my reservation?

Free cancellations are available for refundable rates if completed at least 72 hours before the check-in date. Cancellations made after this period will incur a penalty of the first night’s room rate plus tax.

Please note: If your reservation was made through a 3rd party such as Expedia.com, please contact that provider directly for refund information.

What are the room service hours?

Room service is available from 7:00 AM to 12:45 PM. You can place your order, checkout, and pay ahead at our online ordering system.

What is Rio’s resort fee?

$50.00+tax ($56.69) per night, unless otherwise noted in a promotional offer.  

• 50% off show tickets (excluding The Empire Strips Back)
• 2-for-1 mimosas at The Kitchen Table
• 2-for-1 cocktails at Lapa Lounge
• Fitness center access
• Seasonal pool access
• Local and toll-free calls

Are there wheelchair accessible rooms at Rio?

Yes. Wheelchair-accessible rooms and resort features are available, subject to availability.

May I request rooms close together?

Connecting and adjoining rooms are available based on availability at check-in. Let your front desk agent know at arrival.

Can I book a Strip view room?

Strip view rooms may be requested but are based on availability at check-in. Guaranteed views require an upgraded booking.

Is parking free at Rio?

Yes! Self-parking is complimentary and located directly on site. There is also free RV, bus, and truck parking for registered hotel guests. Oversized parking is available on Twain & Polaris, north of the resort. Guests will need to inform a front desk agent for oversized vehicle parking.

Does Rio accept cash or prepaid cards?

No. All reservations require a valid credit card for the room, taxes, and deposit.

Are there non-smoking rooms at Rio?

Yes. All rooms are non-smoking. A $500 cleaning fee applies if smoking or vaping occurs in the room.

Is the Rio pool open to the public?

In season, Rio’s pool, also known as Ipanema Pool, is open to hotel guests and all Rio Rewards members. All Rio Rewards cardholders are welcome Monday through Thursday.*

*Weather permitting. Subject to seasonal hours.

What time is Rio check-in and check-out?

Check-in begins at 4 PM. Check-out is by 11 AM.

What is the hotel deposit policy?

A $100 per day deposit is required on a valid credit card. It is released at checkout, subject to your bank’s timeline.

What is the status of my reservation?

To check the status of your reservation, please contact the source through which the booking was made. If your reservation was made through a third-party provider, you will need to reach out to that provider directly for assistance. For reservations booked directly through the Rio Las Vegas website, you can view and manage your reservation online by entering your last name and confirmation number in the designated fields.

What are Rio’s Bell Desk hours?

Rio Bell Desk Hours are as follows:

Saturday – Wednesday from 8:00 AM – 12:00 AM

Thursday and Friday from 8:00 AM – 2:00 AM.

Does Rio offer laundry services?

Yes. Laundry services are available from the Bell Desk upon request for a small additional fee.

Press Only, Dry Clean & Press are available for both men’s and women’s garments. Pick up by 8:00 AM and returned same-day.

6-Hour Express Service is available – garments must be picked up by 11:00 AM and a $75 surcharge applies.

What are the room service hours?

Room service is available from 7:00 AM to 12:45 PM. You can place your order, checkout, and pay ahead at our online ordering system.

What are the check-in and check-out times?

Hotel check-in is at 4:00 PM (must be 21+ to check in). Early check-in is based on availability for an additional charge. Hotel check-out is at 11:00 AM. Late check-out is also based on availability for an additional charge. Please speak to a front desk agent for more information.

What is Rio’s resort fee?

$50.00+tax ($56.69) per night, unless otherwise noted in a promotional offer.  

• 50% off show tickets (excluding The Empire Strips Back)
• 2-for-1 mimosas at The Kitchen Table
• 2-for-1 cocktails at Lapa Lounge
• Fitness center access
• Seasonal pool access
• Local and toll-free calls

Is smoking allowed at the resort?

There are designated smoking areas throughout the casino, bars, and other areas. State law prohibits use of marijuana in public places and it is also prohibited in guest suites.

What is the minimum age to check-in?

An adult 21 years of age or older must be present to check-in to a hotel reservation at Rio Las Vegas.

Is there Wi-Fi access?

Yes, high-speed internet access is available throughout the resort.

Can I get a rollaway bed?

Rollaway beds are available for delivery at $30 per night for guests staying in rooms with King beds only. We do not offer rollaway beds for double Queen bed rooms. All suites in the Ipanema Tower offer pullout couches for your comfort.

Is parking free at Rio?

Yes! Self-parking is complimentary and located directly on site. There is also free RV, bus, and truck parking for registered hotel guests. Oversized parking is available on Twain & Polaris, north of the resort. Guests will need to inform a front desk agent for oversized vehicle parking.

What is the incidental hold amount?

Upon your arrival, a $100/night deposit is held on a credit card for incidentals and security. Any remaining deposit will be returned upon checkout. International guests and online financial companies may take longer to release funds.

Do you offer a shuttle from the airport or to the Las Vegas Strip?

Rio does not offer a hotel shuttle from the airport or to the Las Vegas Strip. Rideshare and taxi options are readily available.

The pick-up location for rideshare is located next to the Rio hotel main entrance, near the valet pick-up area.

Do you have a fitness center?

Yes! The fitness center is located at the Pool Entrance and is open daily from 5:00 AM to 9:00 PM.

Do you have a business center?

We have a full-service Business Center offering basic printing, copying and scanning, inbound and outbound package handling, and package storage services. Located next to the Rio Convention Center, open Monday through Friday from 9:00 AM to 5:00 PM.

How many guests are allowed in a room?

A maximum of 4 guests are allowed in our standard suites. If more than 2 adults are occupying the suite, additional charges of $35 per additional guest, per night may be applied.

What type of amenities are included in the hotel room?

All of our suites offer an in-room safe, mini refrigerator, hair dryer, iron, and ironing board.

Is there a coffee maker in the room?

Although there is not a coffee maker in the room, there is a Starbucks conveniently located on the Casino level near the Ipanema Tower hotel elevators.

Will I get Hyatt points for my hotel reservation?

Hyatt points are awarded for reservations that are booked directly through Hyatt. Reservations booked through 3rd parties, Casino, Groups, or Rio directly do not qualify for Hyatt points.

Do you have a Lost & Found?

For Lost and Found assistance, please fill out the detailed form to help us locate your item(s).

What time is Rio check-in and check-out?

Check-in begins at 4 PM. Check-out is by 11 AM.

Can I set up a room block for my event attendees?

Yes. We offer room blocks for conferences and group events, with a wide range of accommodations.

The resort features over 2,500 guest rooms, with standard rooms measuring 582 square feet, ideal for attendee comfort. We also offer 130 suites ranging from 1,200 to 12,000 square feet for executives, speakers, and VIP guests.

Select premium suites include separate his-and-hers bathrooms, balcony hot tubs (weather permitting), and in the Masquerade Tower, Chairman and Presidential Suites with private rooftop swimming pools.

Are we allowed to brand throughout the conference area and hotel?

Yes. Branding opportunities are available throughout the conference areas and select hotel spaces.

Options include banners, window clings, and digital signage, as well as custom agendas and announcements displayed on in-room TVs for conference attendees.

What are your internet capabilities for meetings?

We provide enterprise-level, ultra-high-speed internet designed specifically for conferences, conventions, and large-scale events.

Our convention center is supported by robust fiber infrastructure, allowing us to deliver dedicated, high-capacity bandwidth customized to your event. This supports leadership summits, hybrid conferences, product launches, and live-streamed keynotes.

Hard-line internet connections are available for production teams, along with on-site IT and event technology support before and during your event. Private SSIDs, encrypted networks, and access controls can also be configured upon request.

How much is parking for conference attendees?

Parking is free for all conference attendees.

There is no charge to park in any on-site parking lots, making arrival and logistics simple for guests, exhibitors, and production teams.

Do you have outdoor event spaces? Can we host an event in the pool area?

Yes. We offer multiple outdoor venues, including poolside and large-format open-air spaces.

Ipanema Pool features four swimming pools and can be made private to host events for up to 3,000 guests, making it ideal for receptions, buyouts, and evening functions.

For large-scale outdoor activations, our 10-acre parking lot is also available and has previously hosted automotive launches, outdoor exhibits, and rodeo-style events.

Do you have unique venues for receptions?

Yes. We offer several distinctive reception venues, ranging from intimate tastings to rooftop experiences and large-scale events.

For rooftop receptions, High Steaks by James Trees and VooDoo Lounge provide sweeping views of the Las Vegas skyline from the top of the Masquerade Tower. At High Steaks, guests can enjoy a customized menu curated with celebrity chef James Trees for a standout dining experience.

For smaller, refined gatherings, the Wine Cellar offers an intimate, elegant setting. For larger receptions, the Rio Event Stage in Masquerade Village supports concerts, streaming events, and high-capacity receptions, complete with a stage and three state-of-the-art LED walls.

Do your meeting spaces have built-in stages?

Yes. Several of our meeting and event venues feature built-in stages with professional lighting and AV capabilities.

Two conference rooms include permanent stages, integrated lighting, multiple AV configurations, and backstage green rooms. For larger productions, the Rio Event Stage in Masquerade Village features three state-of-the-art LED walls and can be configured for private or public events, including live performances and large-scale gatherings.

Additionally, when not in use for performances, the Penn & Teller Theater offers a 1,475-seat venue with a full stage, built-in AV, and a spacious foyer, ideal for pre or post-event receptions.

How many attendees can your meeting and conference space hold?

Our meeting and conference space can accommodate groups from 10 to 5,000 attendees, depending on room configuration and event format.

We offer 220,000 square feet of total meeting and event space, including more than 55,000 square feet of flexible conference areas. Our largest ballroom can host up to 5,000 attendees in a theater-style setup, while our smallest boardroom is ideal for executive meetings of 10 guests.

For larger programs, our spaces can be configured into up to 80 breakout rooms, supporting multi-day conferences, concurrent sessions, and fully customized layouts. Event planners can also incorporate branding, staging, and audiovisual enhancements to match their program goals.

Where is the best view of the Las Vegas Strip from Rio?

The view from Rio’s oversized hotel rooms is well worth the upgrade to a high-floor, strip-view room or suite. Non-hotel guests say the view from High Steaks Vegas and VooDoo Lounge is breathtaking and unforgettable.

Is the Rio Buffet open?

Carnival World Buffet was closed in 2020 and will not reopen; however, The Kitchen Table is open daily and offers a breakfast buffet for $24.99 excluding taxes and gratuity.

Is in-room dining available?

Yes! You can order online from 7am to 12:45pm. Place your order, checkout, and pay ahead at https://in-room-dining.riolasvegas.com/.

Can I bring outside food or drinks to the pool?

No. Outside food and beverages are not permitted.

What breakfast options are available at Rio?

Rio has several great breakfast options. Good days begin at The Kitchen Table, where breakfast and lunch classics are served with a fresh point of view. Eggslut is located near the Front Desk. Both open daily at 7:00 AM. Starbucks offers fast breakfast bites and snacks, opens at 5:00 AM.

Where can I claim my Hyatt Globalist Breakfast Benefit?

Hyatt Globalists receive a complimentary breakfast buffet at Rio Las Vegas inside The Kitchen Table.

Is the Rio Buffet open?

Carnival World Buffet was closed in 2020 and will not reopen; however, The Kitchen Table is open daily and offers a breakfast buffet for $24.99 excluding taxes and gratuity.

What dining options are available at the Canteen Food Hall?

The Canteen Food Hall features multiple dining options including Southland Burrito Co., Shogun Ramen, Tony Luke’s, Tender Crush, Nama Nama, and Attaboy Burger. Please check each restaurant’s web page for current hours of operation. Click here to see all Rio restaurants.

Where is Starbucks located?

Starbucks is located in the Ipanema Tower. Please visit the Starbucks web page for current hours of operation. Click here to see all Rio restaurants.

What upscale dining options are available?

Rio offers several upscale dining options including High Steaks Vegas from James Trees and Luckley Tavern & Grill. Reservations are recommended for these venues. Please visit each restaurant’s page for details, reservations and hours. Click here to see all Rio restaurants.

Are there late-night dining options?

Yes, Tender Crush is open until 5:00 AM nightly, Tony Luke’s is open until 10:00 PM nightly, and High Steaks Vegas accepts reservations until 10:00 PM nightly.*

*High Steaks Vegas reservations are subject to availability.

Do any of the restaurants accept reservations?

Yes, several restaurants accept reservations including High Steaks Vegas, Luckley Tavern & Grill, and Guy Fieri’s El Burro Borracho. We recommend making reservations in advance, especially during busy periods.

What are the pool hours?

Ipanema Pool is open daily from 9:00AM – 6:00PM

Do I need a room key to access the pool?

Yes. Hotel guests must scan their room key for pool access.

How can I book a cabana or daybed?

In season, reservations can be made online or by speaking with our pool receptionist team. Space is limited—advance booking is highly recommended.

If a refund for any pool reservation is needed, please reach out to pooloperations@riolasvegas.com for assistance.

Are floaties and pool toys allowed?

For safety reasons, large flotation devices and pool toys are not permitted.

What amenities are included with cabana rentals?

Each cabana includes a shaded lounge area, personal safe, stocked mini-fridge with bottled water, and dedicated service. Additional food and beverage may be purchased separately.

What is the dress code at Ipanema Beach Club?

Resort-style swimwear is required. Inappropriate attire such as jeans, athletic wear, baggy clothing, or offensive clothing is not permitted. Management reserves the right to enforce the dress code.

Are there lockers available for personal items?

Lockers are not available. Guests are encouraged to store valuables in their hotel room. Cabanas include a personal safe for guest use.

Is there a re-entry policy for the pool?

Yes. Re-entry is allowed with your room key, day pass or Azul level and above Rio Rewards Card.

Does the pool area have hot tubs?

Yes, there are 2 hot tubs available at the Lagoon Pool for guests to enjoy.

Can I bring outside food and beverages to the pool?

Outside food and beverages are not permitted. Ipanema Pool offers a full-service menu with tropical cocktails, refreshing drinks, and poolside bites.

What items are prohibited from being brought into the pool?

Prohibited items include: luggage, professional cameras, glass items, sharp objects, weapons, outside food/drinks, speakers, umbrellas, beach/personal chairs, coolers/ice chests/insulated bags, illegal drugs, skateboards/scooters/hoverboards, and refillable water bottles (must be emptied upon entry).

Is there a minimum spend for cabanas and daybeds?

There is no minimum spend; however, a rental fee applies. Food and beverage purchases are separate. Pricing varies based on the day of the week and any special events.

Do you offer bottle service at the pool?

Yes! VIP bottle service is available, with a selection of premium spirits, champagne, and handcrafted cocktails. Reservations are encouraged.

Is the Rio pool open to the public?

In season, Rio’s pool, also known as Ipanema Pool, is open to hotel guests and all Rio Rewards members. All Rio Rewards cardholders are welcome Monday through Thursday.*

*Weather permitting. Subject to seasonal hours.

Can non-hotel guests use the pool?

Ipanema Pool Access is complimentary to hotel guests and all Rio Rewards members. All non-hotel guests may purchase a day pass.*

*Weather permitting. Subject to seasonal hours.

Is the Rio Pool family friendly?

Yes, in season, the Fish pool is available for all ages. We also offer a 21+ pool experience at the Lagoon pool.